Tips for Choosing an IP PBX for Your Small Business

The proliferation of cloud-based PBX solutions has led to a surplus of information about these virtual telephony systems click here now. Small business owners should consider the pros and cons of both hosted PBX and on-premise PBX systems when evaluating a new system for their offices. Small business owners deciding between Cloud-based and on-premise PBX systems to consider the following:

The Real Total Cost of Ownership

  • On-premise systems typically require a large upfront investment
  • Hosted systems are paid through monthly payments

The Value of Specific vs. Bundled Functionality

  • Capabilities of hosted and on-premise PBX systems are pretty equal
  • Hosted PBX bundle features and charge a set per-user price
  • On-premise PBX provides greater flexibility on the features and functionality they want to pay for

Ease of Customization

  • Attainable with on-premise systems, as an on-staff IT professional oversees the systems’s deployment and management
  • With hosted systems, customization is often handled by the provider
  • If your system requires advanced customization, on-premise PBX may be more reasonable for your business

User Experience

  • On-premise PBX systems will prioritize data traffic
  • With hosted PBX solutions, voice and data packets will often fight for preference
  • Hosted vendors may offer Session Border Controller (SBC) to help improve data quality

True Costs of Tech Support

  • If your company currently manages its own data, implementing a hosted PBX system is unlikely to eliminate your existing staff
  • If your company currently does not have an IT team, then Hosted PBX can potentially save your company from having to hire technical staff members

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About

For the past 30+ years, computers, advanced technology and solving problems with this new technology have been his business. In 1978, he graduated from Appalachian State University in Boone, NC with the first graduating class in the 16 North Carolina Universities with an Information Systems degree from the College of Business.

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