The proliferation of cloud-based PBX solutions has led to a surplus of information about these virtual telephony systems click here now. Small business owners should consider the pros and cons of both hosted PBX and on-premise PBX systems when evaluating a new system for their offices. Small business owners deciding between Cloud-based and on-premise PBX systems to consider the following:

The Real Total Cost of Ownership

• On-premise systems typically require a large upfront investment
• Hosted systems are paid through monthly payments

The Value of Specific vs. Bundled Functionality

• Capabilities of hosted and on-premise PBX systems are pretty equal
• Hosted PBX bundle features and charge a set per-user price
• On-premise PBX provides greater flexibility on the features and functionality they want to pay for

Ease of Customization

• Attainable with on-premise systems, as an on-staff IT professional oversees the systems’s deployment and management
• With hosted systems, customization is often handled by the provider
• If your system requires advanced customization, on-premise PBX may be more reasonable for your business

User Experience

• On-premise PBX systems will prioritize data traffic
• With hosted PBX solutions, voice and data packets will often fight for preference
• Hosted vendors may offer Session Border Controller (SBC) to help improve data quality

True Costs of Tech Support

• If your company currently manages its own data, implementing a hosted PBX system is unlikely to eliminate your existing staff
• If your company currently does not have an IT team, then Hosted PBX can potentially save your company from having to hire technical staff members

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