Category Archives: SIP Trunks
Leading Hosted Telecommunications Firm DigitalPhone.io Adds Key New Talent to Workforce

DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand among businesses, government agencieseducational institutions and nonprofit organizations for its full suite of hosted telecommunications solutions.

Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist.

In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches.

Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue expanding its nationwide footprint, and provide current and future customers with an unparalleled level of support, value and service.

This is DigitalPhone.io’s second significant workforce expansion this year. In January, the company expanded its senior sales and support teams, respectively. Last year, DigitalPhone.io added two highly experienced and acclaimed executives to its leadership team: Steve Worrell, CPA as CFO, and Gary Tomlin as VP of Sales.

“There is no shortage of professionals in the labor market that have required technical knowledge when it comes to telecommunications systems and solutions,” commented CEO and Founder Nicky Smith, who launched DigitalPhone.io in 2000. “But we don’t just hire for ability — we also hire for attitude, and ensure that everyone who joins our team is committed to doing what is best for our customers — and where possible, exceeding their expectations. I’m confident that our exceptional new hires align with our values and vision, and will help us succeed and grow into the future.”

Added Smith: “We are also proud to create more high quality career opportunities in Greensboro, and continue helping this area thrive and grow. As the Greensboro Chamber of Commerce very wisely points out, our business community must be creative, innovative and agile to compete in attracting a 21st century workforce. We are honored and excited to be part of this solution!”

For additional information regarding DigitalPhone.io, visit https://digitalphone.io or email inquiry@DigitalPhone.io.

About DigitalPhone.io


DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.

3 Ways that a VoIP Phone System Increases Employee Efficiency

voip phone systems boost employee efficiencyRecently, we highlighted the main reasons why a VoIP phone systems helps organizations dramatically reduce their telecommunications costs.

However, while saving money is always a winning strategy, there are several other reasons why more and more businesses, government agencies and educational institutions are choosing a VoIP phone system — and one of the most compelling that it measurably increases employee efficiency.

Here are 3 key ways that a VoIP phone system helps organizations get more out of their workforce:

  1. VoIP Phone Systems Gets New Hires On-the-Grid Right Away

With a conventional landline phone system, it can take weeks for new hires to get their own phone number. Until then, they either have to share a number with a colleague, or all of their calls are automatically routed to a voicemail box that they must check throughout the day (and perhaps the evening as well). Neither of these are efficient, and they certainly don’t enhance customer experience.

On the other end of the spectrum, with a VoIP phone system organizations can immediately give new hires — regardless of whether they work in-house or remotely — their very own number or extension. This enables them to get on-the-grid rapidly, and be efficient and productive from day one.

  1. VoIP Phone Systems Streamline Communication

In just a few years, we’ve gone from email being the best thing to happen to workplace communication in, well, forever, to being overwhelmed by an epidemic of email overload. Indeed, according to statistics published in Harvard Business Review, email takes up a whopping 23% of the average employee’s workday, and the average employee sends and receives a staggering 112 emails per day.

A VoIP phone system streamlines communication by connecting all employees on a centralized, single platform where they can check each other’s status in real-time (e.g. available, on the phone, busy, away, etc.), send/receive instant messages, and jump on an audio or video call with a single click — which isn’t just faster and easier, but it eliminates tedious dialing errors.

Now, does this eliminate email from the work landscape? No — since that’s not possible (or even desirable!). But it certainly does shrink the virtual email mountain, so that employees can be more efficient and less distracted.

  1. VoIP Phone Systems Track and Optimize Performance

Increasing efficiency — but without compromising quality assurance and other standards — can be done at the employee level; and the two examples above illustrate how a VoIP phone system makes this happen. For example, literally within minutes of joining the team, a new hire can get his or her own phone number, and send/receive an instant message (instead of yet another email!) to any colleague, regardless of where they’re located.

However, to boost efficiency organizations also need to look at performance management, and once again a VoIP phone system helps make this happen. For example, executives can:

  • Analyze whether a recently-launched customer knowledge portal is reducing the volume and duration of support calls.
  • Optimize staffing levels based on call volumes, and if necessary, launch a recruitment campaign to maintain customer experience standards.
  • Monitor call durations, and identify whether employees need coaching or training to satisfy more customers in less time.

These are just some of the ways that a VoIP phone system generates valuable data-driven intelligence to optimize performance management, and improve employee efficiency at the team and individual levels.

To learn more about how a VoIP phone system will make your employees more efficient — and your organization leaner, stronger and more competitive — contact the DigitalPhone.io team today at (336) 560-4400. Your consultation with us is free.

5 Benefits to using SIP Trunking Services

The market research firm Infonetics recently came out with a new report on the size of the global SIP trunking services market, which it says is on track to grow 35% in 2014 to $4.4 billion. Infonetics forecasts the market will reach $8 billion by 2018.

“There is no denying the world is moving to IP, and SIP has become the de facto solution of choice for businesses for IP connections. In North America, slightly more than 20% of the installed business trunks are SIP trunking today, with significant upside opportunity,” says Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research in a statement announcing the report.

SIP stands for Session Initiation Protocol, which is used to set up and tear down calls or sessions in an IP-based network. It works with all sorts of devices and applications, including voice calls to soft phones, video and audio conference sessions and other unified communications applications.

SIP trunking is an IP-based carrier service that can replace other services such as ISDN PRI lines and T1 or T3 lines. And, as the Infonetics numbers indicate, small and medium-sized businesses have some good reasons to do just that. Here are five of them.

1. Lower cost. While the figures vary widely depending on what you currently have and the exact SIP trunk offering you replace it with, savings in the 30% to 60% range are well within the realm of possibility. What’s more, while PRI and T1 lines are sold in certain increments, such as four, eight or 24 channels, you can order SIP trunks in any size you want. If you’ve got a small office that requires only one or two sessions at a time, you can order and pay for a trunk of only that size.

2. Highly scalable. And should that office grow over time, you can add more circuits to the SIP trunk, again ordering only what you need. No more trying to calculate whether it’s worth moving from a PRI to T1 or T1 to T3, even though you know you don’t need the entire capacity of the larger line.

3. More flexibility. You can also adjust the size of your SIP trunk to allow for variations in bandwidth requirements, such as to deal with seasonal changes in call volumes. Similarly, you can dynamically vary the amount of bandwidth given to any application based on requirements at any point in time.

4. Support for Unified Communications. SIP is crucial for enabling UC applications including presence and advanced features such as the ability to transfer a call from a mobile phone to a laptop-based soft phone without dropping it. SIP trunks provide the network foundation upon which your firm can deploy such applications.

5. Reliability and disaster recovery. Because they’re IP-based, SIP trunks are far more flexible than traditional “fixed” circuits such as T1 or PRI lines. Users can program SIP lines such that if a given user is out of the office, or an entire office is out of commission, the lines roll over to backup sites, phones or devices located anywhere on the company’s network – or at a backup facility. It’s all based on the business rules you set up ahead of time.

These are just a few of the reasons SIP trunking is taking off, as the Infonetics numbers indicate. Enterprises have been enjoying the benefits for years; it’s time for more SMBs to do the same original site.

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