Category Archives: PBX Tips
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What is a PBX

PBX stands for Private Branch Exchange, which is a private telephone network used within a company. The users of the PBX phone system share a number of outside lines for making external phone calls

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Tips for Choosing an IP PBX for Your Small Business

The proliferation of cloud-based PBX solutions has led to a surplus of information about these virtual telephony systems click here now. Small business owners should consider the pros and cons of both hosted PBX and on-premise PBX systems when evaluating a new system for their offices. Small business owners deciding between Cloud-based and on-premise PBX systems to consider the following:

The Real Total Cost of Ownership

  • On-premise systems typically require a large upfront investment
  • Hosted systems are paid through monthly payments

The Value of Specific vs. Bundled Functionality

  • Capabilities of hosted and on-premise PBX systems are pretty equal
  • Hosted PBX bundle features and charge a set per-user price
  • On-premise PBX provides greater flexibility on the features and functionality they want to pay for

Ease of Customization

  • Attainable with on-premise systems, as an on-staff IT professional oversees the systems’s deployment and management
  • With hosted systems, customization is often handled by the provider
  • If your system requires advanced customization, on-premise PBX may be more reasonable for your business

User Experience

  • On-premise PBX systems will prioritize data traffic
  • With hosted PBX solutions, voice and data packets will often fight for preference
  • Hosted vendors may offer Session Border Controller (SBC) to help improve data quality

True Costs of Tech Support

  • If your company currently manages its own data, implementing a hosted PBX system is unlikely to eliminate your existing staff
  • If your company currently does not have an IT team, then Hosted PBX can potentially save your company from having to hire technical staff members

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