Showing all posts by Nicky Smith
3 Ways that a VoIP Phone System Increases Employee Efficiency

voip phone systems boost employee efficiencyRecently, we highlighted the main reasons why a VoIP phone systems helps organizations dramatically reduce their telecommunications costs.

However, while saving money is always a winning strategy, there are several other reasons why more and more businesses, government agencies and educational institutions are choosing a VoIP phone system — and one of the most compelling that it measurably increases employee efficiency.

Here are 3 key ways that a VoIP phone system helps organizations get more out of their workforce:

  1. VoIP Phone Systems Gets New Hires On-the-Grid Right Away

With a conventional landline phone system, it can take weeks for new hires to get their own phone number. Until then, they either have to share a number with a colleague, or all of their calls are automatically routed to a voicemail box that they must check throughout the day (and perhaps the evening as well). Neither of these are efficient, and they certainly don’t enhance customer experience.

On the other end of the spectrum, with a VoIP phone system organizations can immediately give new hires — regardless of whether they work in-house or remotely — their very own number or extension. This enables them to get on-the-grid rapidly, and be efficient and productive from day one.

  1. VoIP Phone Systems Streamline Communication

In just a few years, we’ve gone from email being the best thing to happen to workplace communication in, well, forever, to being overwhelmed by an epidemic of email overload. Indeed, according to statistics published in Harvard Business Review, email takes up a whopping 23% of the average employee’s workday, and the average employee sends and receives a staggering 112 emails per day.

A VoIP phone system streamlines communication by connecting all employees on a centralized, single platform where they can check each other’s status in real-time (e.g. available, on the phone, busy, away, etc.), send/receive instant messages, and jump on an audio or video call with a single click — which isn’t just faster and easier, but it eliminates tedious dialing errors.

Now, does this eliminate email from the work landscape? No — since that’s not possible (or even desirable!). But it certainly does shrink the virtual email mountain, so that employees can be more efficient and less distracted.

  1. VoIP Phone Systems Track and Optimize Performance

Increasing efficiency — but without compromising quality assurance and other standards — can be done at the employee level; and the two examples above illustrate how a VoIP phone system makes this happen. For example, literally within minutes of joining the team, a new hire can get his or her own phone number, and send/receive an instant message (instead of yet another email!) to any colleague, regardless of where they’re located.

However, to boost efficiency organizations also need to look at performance management, and once again a VoIP phone system helps make this happen. For example, executives can:

  • Analyze whether a recently-launched customer knowledge portal is reducing the volume and duration of support calls.
  • Optimize staffing levels based on call volumes, and if necessary, launch a recruitment campaign to maintain customer experience standards.
  • Monitor call durations, and identify whether employees need coaching or training to satisfy more customers in less time.

These are just some of the ways that a VoIP phone system generates valuable data-driven intelligence to optimize performance management, and improve employee efficiency at the team and individual levels.

To learn more about how a VoIP phone system will make your employees more efficient — and your organization leaner, stronger and more competitive — contact the DigitalPhone.io team today at (336) 560-4400. Your consultation with us is free.

How We Help Government Organizations and Education Institutions Solve their Key Objectives

While they have different missions and mandates, today’s government organizations and education institutions share key objectives. For example:

  • They face increasing pressure to be more efficient, more cost-effective, more innovative, and essentially “do more with less.”
  • They need to enhance communication among team members, while making it easy and fast for remote users, partners and other stakeholders to connect and collaborate.
  • They must ensure security, compliance, and system-wide continuity at all times.

That’s where DigitalPhone.io’s VoIP hosted phone system enters the picture, and ticks all of these mission-critical boxes.

voip phone system for educationAffordable, Scalable, Secure & Easy to Change

Unlike conventional phone systems that are costly to purchase and maintain, offer limited features and functions, and are inflexible when it comes to making changes or scaling, a VoIP hosted phone system from DigitalPhone.io is affordable, scalable, secure, and easy to change — whether the goal is to adjust calling rules, add or remove users, generate reports on system usage, and the list goes on.

Substantial Year-Over-Year Cost Savings

In addition, budget and financial officers champion our hosted phone system solution because it saves their organization tens of thousands of dollars — or sometimes even hundreds of thousands of dollars — per year compared to a conventional system. Plus, there are no ongoing maintenance fees or technical support costs.

A Whole New World of Features 

End users love our hosted phone system solution, because they access a whole new world of advanced, yet easy-to-use features like: auto attendant, video calling, live call forwarding, call transfer, automatic call distribution, online message access, call announce, message notification, voicemail to email, call queuing, hold music, and much more.voip phone system for government

Robust Security & 24/7/365 Support

When it comes to security, we keep government organizations and educational institutions safe through several integrated strategies and technologies, including network encryption, next-generation security gateways, and comprehensive fraud management strategy that proactively detects and prevents misuse — whether accidental or intentional. Plus, our in-house team of experts is on the job and ready to help 24 hours a day, 7 days a week, 365 days a year.

Implementation & Training

We ensure that installation and implementation — including porting numbers and handling all network configuration details — is smooth and stress-free. What’s more, we know that some people are less excited than others about adopting new technology. That’s why our training team makes the learning curve gentle, easy and fun. Within minutes, people who were reluctant to use the system enthusiastically say: how on earth did we survive without hosted VoIP?

The Bottom Line

The bottom-line is clear: today’s government organizations and education institutions need a telecommunication system that is innovative, feature-rich, scaleable, efficient, easy-to-use and secure. That’s why they’re choosing a VoIP hosted phone system from DigitalPhone.io — and reaping significant and measurable rewards from day one.

To learn more, contact the DigitalPhone.io team. Your consultation is free. Call us today at (336) 560-4400.

What Separates VoIP from Traditional Telecoms

Traditional phone service relies on the PSTN (Public Switched Telephone Network), which is the federally run network that connects all landline-based phone calls. Traditional phone calls use analog data, which is relayed as electrical pulses. It is difficult to send analog data over a long distance without losing call quality, so there need to be lots of transfer points for an analog call along the way.

VoIP uses digital data, and it is easy to send digital data over long distances without stopping. VoIP only uses the PSTN if a VoIP caller is calling someone who does not have an Internet phone number. Users are able to use VoIP if there is a WiFi connection already in place, whereas traditional phone users would need to physically connect to a landline for service.

For these reasons, the FCC has largely left VoIP alone. However, as reported by Bloomberg BNA, the FCC is looking to add more regulations to VoIP in the near future because VoIP has become such a popular choice for so many landline phone service customers.

New Area Code Overlay in San Francisco 415 Area

415-628What is the New Dialing Procedure?
To complete calls from a landline phone, the new dialing procedure requires callers to dial 1 + area code + telephone number. This means that all calls in the 415 or 628 area codes need to be dialed using 1 + area code + telephone number. To complete calls from a cellular or mobile phone, callers may dial the area code + telephone number or 1 + area code + telephone number whenever placing a call from a phone number with the 415 or 628 area code browse this site.

When will the change become Mandatory?
Beginning February 21, 2015, you must use the new dialing procedure for all calls. If you do not use the new dialing procedure, your call will not be completed, and a recording will instruct you to hang up and dial again. However, all customers are encouraged to begin using the new dialing procedure before February 21, 2015.

Why is the change Necessary?
To ensure a continuing supply of telephone numbers, the 628 area code will be added to the area served by 415. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number-including calls within the same area code. Beginning March 21, 2015, new telephone lines or services may be assigned numbers using the 628 area code.

What is an area code overlay?
An overlay is the addition of another area code (628) to the same geographic region as an existing area code (415). An overlay does not require customers to change their existing area code.

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